Has your current service provider told you that your instrument can no longer be repaired?
Here at Tritech we are receiving an increasing number of requests from new customers asking if we have the parts and expertise to fix various make and models of instrumentation. It has always been our belief that the owner of the instrument should decide if they would prefer to have an instrument repaired or if it is time to replace an existing piece of equipment with a newer model.
What that statement says is that the service provider making the statement can no longer fix that piece of instrumentation. The reasons may be lack of parts due to the OEM (Original Equipment Manufacturer), no longer chooses to stock the parts or has decided to discontinue support for that specific piece of equipment. This would then open a sales opportunity. Another reason may be that due to the age of the instrument, the knowledge base within that service organization has been drained by attrition or lack of an investment in training by the service provider. An OEM derives the major portion of revenues from new instrument sales. An ISO (Independent Service Provider) derives most of their revenues from repair and maintenance of existing equipment.
Many of the parts used to repair equipment are generic parts, not OEM specific. As an ISO we have, as part of our normal day to day operation, been sourcing parts for these repairs from the same sources the OEM uses. In the event the supplier no longer produces the part we have found an equivalent substitute that is of the same specification or better. In may cases a Google search will provide you with an ISO in your area that can help you get back up and running and save the cost of replacing a key piece of equipment in your lab.